Legal

Effective April 10, 2025

Please read the following carefully. These Terms of Service (these "Terms") govern your access to and use of Alelo Inc.'s ("Alelo", "we", "us", "our") website at alelo.com (the "Corporate Site"), your access to and use of our Enskill educational platform (the "Enskill Platform"), our Content Navigator service ("Content Navigator"), your engagement with our content, and/or your use of any of our products or services (collectively, the "Service").

IF YOU REGISTER, APPROVE, OR CONSENT TO REGISTRATION OF ANY ACCOUNT BELONGING TO AN INDIVIDUAL UNDER 18 (A "YOUNG LEARNER") YOU REPRESENT AND WARRANT THAT (I) YOU ARE SUCH YOUNG LEARNER'S PARENT OR LEGAL GUARDIAN, OR YOU ARE AUTHORIZED TO ACT AS THE AGENT FOR THE YOUNG LEARNER'S PARENT OR LEGAL GUARDIAN, AND (II) YOU AGREE TO BE BOUND BY THESE TERMS ON BEHALF OF SUCH YOUNG LEARNER. We offer the Service to you and your Young Learner(s), as applicable, under these Terms.

This is a binding agreement. If you use the Service or click accept or agree to these Terms if presented to you in a user interface for the Service, we will understand this as your acceptance of these terms and your agreement to all of its terms and conditions on your own behalf and on behalf of your Young Learner(s). If you do not agree to all of these terms, you are not authorized to use the Service and you must promptly cease using it.

By agreeing to these Terms, you expressly agree to the arbitration of all Disputes as further described below. Any controversy, allegation, or claim that arises out of or relates to the Service, these Terms, or any additional terms, whether heretofore or hereafter arising (collectively, a "Dispute"), except for any controversy, allegation, or claim that arises out of or relates to our actual or alleged intellectual property rights (an "Excluded Dispute"), shall be finally resolved by arbitration. The parties agree to arbitrate solely on an individual basis, and that these Terms do not permit class arbitration, or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. The arbitrator or arbitral panel may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding. In the event the prohibition on class arbitration is deemed invalid or unenforceable, then the remaining portions of the arbitration provisions will remain in force.

1. Your Access to the Service
2. Permitted Use and Restrictions
3. Privacy
4. Accounts
5. User Recordings
6. Artificial Intelligence and Content Navigator
7. Idea Submissions
8. Intellectual Property Rights
9. Third-Party Sites and Services
10. Indemnity
11. Warranty Disclaimer
12. Limitation of Liability
13. Termination
14. Communication Between Us
15. Governing Law
16. Dispute Resolution
17. Notice for California Residents
18. Notice for New Jersey Residents
19. Other Important Terms
20. Changes to These Terms
21. Contact Information

1. Your Access to the Service

1. Internet Access. When using the Service on your mobile, laptop, desktop, or other device (your "Device"), you acknowledge and agree that you are responsible for (i) maintaining Internet access for your Device and (ii) any Internet connection and telecommunications fees and charges that you incur.
2. Your Device. Alelo is not responsible for the operation of your Device. You are responsible for ensuring the system functions of your Device are in working order when accessing the Service, including, but not limited to screen display operation features of your Device.
3. No Guarantee. Access to the Service may be suspended temporarily and without notice (i) in the event of system failure, (ii) for maintenance or repair, (iii) where we reasonably suspect there has been a breach of these Terms, (iv) for reasons reasonably beyond our control, or (v) as otherwise explained in these Terms.

2. Permitted Use and Restrictions

1. License Grant. Subject to the terms and conditions of these Terms, Alelo hereby grants you a limited, non-exclusive, non-transferrable, non-sublicensable, non-assignable license to access and use the Service (including updates and upgrades that replace or supplement it in any respect and which are not distributed with a separate license, and any documentation) solely for the purposes of educational or job-related skill development as directed by the organization (e.g., your school or employer) that has authorized your access. This license is restricted to use on a Device that you own or control or that has been provided to you by the authorizing organization. We reserve all other rights, which are not granted in these Terms.
2. Use Restrictions. You may not access or use the Service in any way that is not expressly permitted by these Terms. You may not: (i) cause, permit or authorize the modification, copy, creation of derivative works, translation, reverse engineering, decompiling, disassembling, or hacking of the Service; (ii) sell, assign, rent, lease, or grant rights in the Service, including, without limitation, through sublicense, to any other person or entity; or (iii) use the Service for any unlawful, prohibited, abnormal or unusual activity as determined by Alelo in its sole discretion.
3. Eligibility. In order to access and use the Service or register an account you must be an individual at least 18 years of age and able to enter into legally binding contracts. If you are under 18 years of age, you may only use the Service with the involvement, supervision, and approval (including, where applicable, verifiable consent) of a parent or legal guardian or a person authorized to act as an agent for the parent or legal guardian.
4. Investigations. We may, but are not obligated to, monitor, or review our Service at any time. If we become aware of any possible violations by you of these Terms, we reserve the right to investigate such violations, and we may, at our sole discretion, immediately terminate your license to use the Service pursuant to Section 13 (Termination) below.
5. Violation of these Terms. You must not use (or permit a third-party to use) the Service: (i) in any unlawful manner, for any unlawful purpose, or to act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into the Service or any operating system used by the Service; (ii) in a way that could damage, disable, overburden, impair or compromise our systems or security, or interfere with other users; (iii) to collect or harvest any information or data from the Service or our systems or attempt to decipher any transmissions to or from the servers running the Service; (iv) via use of a robot, spider, or other automated device to monitor or copy the Service or any information provided by the Service; (v) to send, knowingly receive, upload, download, use, or re-use any material which does not comply with these Terms; or (vi) to transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam). You acknowledge and agree that you are solely responsible, and Alelo has no responsibility or liability to you or any other person or entity for, any breach by you of these Terms or for the consequences of any such breach.

3. Privacy

1. These Terms also incorporate the terms of our Privacy Policy (as updated from time-to-time). Our Privacy Policy explains how your personal information will be collected and used as well as other information regarding your privacy (such as how you can adjust your privacy settings). By agreeing to these Terms, you are also agreeing to the Privacy Policy and you consent to (i) the processing of your personal information as explained in the Privacy Policy and (ii) the collection of information from your Device as explained in the Privacy Policy.

4. Accounts

1. Enskill Accounts. To use certain features of the Services, including the Enskill Platform, you may be required to create an Enskill account and provide us with a username, password, and certain other information about yourself. You are solely responsible for the information associated with your account and anything that happens related to your account. You agree to provide true, accurate, current, and complete information as requested by any forms and maintain and update such information to keep it true, accurate, current, and complete. If you register, approve, or consent to the registration of any Young Learner, you represent and warrant on your behalf and on behalf of such Young Learner(s), that all information you or the Young Learner provides is true, accurate, current, and complete and all such information will be maintained and updated to keep such information true, accurate, current, and complete. You acknowledge that Alelo may, but is not obligated to, make inquiries, either directly or indirectly (such as through third parties), to validate your or any Young Learner's registration information.
2. Account Security. Maintaining account security is very important. You and any Young Learner are solely responsible for maintaining the confidentiality of account passwords. You agree to notify Alelo immediately if you become aware of any unauthorized use of your password or your account or any Young Learner's password or account.
3. Account Sharing and Transfers. Accounts are registered to individuals personally and may not be sold, traded, gifted, or otherwise transferred at any time under any circumstances. You and any Young Learner(s) may not share accounts with, or disclose account passwords, to anyone else.
4. Account Termination. Alelo may terminate your account and/or any Young Learner account(s) at any time for any reason or no reason, including if: (i) Alelo determines that you are or the Young Learner is (A) in breach of or otherwise acting inconsistently with these Terms or (B) engaging in fraudulent or illegal activities or other conduct that may result in liability to Alelo; (ii) Alelo determines it is required by law to terminate your account and/or the Young Learner's account; or (iii) Alelo decides to stop providing the Service or critical portions of the Service. When terminating an account, Alelo may delete the account and the information in it. You and your Young Learner(s) have no ownership rights to your accounts.
5. Account Deletion by You. You may delete your account at any time through your password protected user account or by contacting us at the information in Section 21 below (Contact Information).

5. User Recordings

1. Some functionality of Alelo's Services depends upon recording speech into a Device. This feature may use various speech processing services, including without limitation, the Microsoft Bing Speech, the Google Cloud Speech, or Apple Speech APIs to perform speech recognition. When you use the speech recognition feature, the things you say will be recorded and sent to Microsoft, Google, and/or Apple in order to convert what you say into text, to process your requests, and to provide the Service to you. Alelo also stores speech recordings anonymously and uses speech recordings to improve the speech recognition functionality in other Alelo products and services. Alelo deletes speech recordings when they are no longer needed.
2. If you have provided your consent to participate in research, we may share speech recordings with research organizations for research purposes. When you agree to participate in research, personal information that could directly identify you (such as your name, email address and username) will be removed or changed before the speech recordings are provided to the research organizations. In addition, the research organizations may only use the speech recordings for research purposes and may not otherwise disclose or sell the speech recordings. Any research results will be aggregated and/or deidentified before they are disclosed or publicly released.

6. Artificial Intelligence and Content Navigator

1. These Terms include and incorporate our Artificial Intelligence Terms of Service ("AI Terms"). By using any Artificial Intelligence features that we make available through the Service, including, without limitation, any Alelo Content Navigator provided on a third-party website, you acknowledge that you have read and agreed to the AI Terms.

7. Idea Submissions

1. We welcome feedback from our users and appreciate your comments regarding our Service. However, our company policy does not permit us to accept or consider ideas, suggestions, proposals, or materials ("Submissions") that we have not specifically requested. This policy is intended to help us and our customers avoid future misunderstandings when new products or services developed internally by our employees might be similar or even identical to a customer's idea.
2. If, despite our request that you not send us your ideas, you still submit them, then regardless of any conditions you may have attempted to place on your Submission, the following terms shall apply to your Submission: you acknowledge and agree that: (i) such Submissions will be considered non-confidential and non-proprietary; (ii) we have the right (subject to our Privacy Policy), without limit in time and without payment to you, to use, copy, distribute, adapt, and disclose it via the Service or otherwise to third parties for any purpose, in any way, and in any media worldwide now known or later discovered, including, without limitation, the right to create derivative works, make improvements, perform (including through digital performance), and transmit (including through digital transmissions) such Submissions, and the right to transfer or sublicense such rights; (iii) we may have something similar to the Submissions already under consideration or in development; and (iv) you are not entitled to any compensation or reimbursement of any kind from us in connection with the Submissions under any circumstances.

8. Intellectual Property Rights

1. Trademarks. The Alelo name and logo and Enskill name and logo are trademarks and service marks of Alelo. You do not have the right to use any of our trademarks, service marks, or logos, and your unauthorized use of any of these may be a violation of federal and state trademark laws.
2. Ownership. You acknowledge that all intellectual property rights in the Service, whether registered or unregistered, including but not limited to rights in graphics, logos, "look and feel," trade dress, structure, organization, code, and all other content in the Service and compilation thereof, anywhere in the world, belong to us or our licensors and are valuable trade secrets and confidential information of Alelo, and are protected by intellectual property laws. You acknowledge and agree that Alelo, and/or its licensors, own all right, title, and interest in and to the Service, including all intellectual property, industrial property, and proprietary rights recognized anywhere in the world at any time and that the Service is protected by U.S. and international copyright laws. Further, you acknowledge that the Service may contain information that Alelo has designated as confidential, and you agree not to disclose such information without Alelo's prior written consent. Nothing posted on the Service grants a license to any Alelo trademarks, copyrights, or other intellectual property rights, whether by implication, estoppel, or otherwise. You should assume that everything you see or read on the Service is proprietary information protected by copyright or trademark unless otherwise noted and may not be used except with the written permission of Alelo. When accessing the Service, you agree to obey the law and to respect the intellectual property rights of others. Your use of the Service is at all times governed by and subject to laws regarding copyright ownership and use of intellectual property.

9. Third-Party Sites and Services

1. The Service may contain links to or allow you to share content directly with other third-party websites ("Third-Party Sites"). You acknowledge that we have no control over the Third-Party Sites and are not responsible for their contents and/or availability. We do not assume any liability for your use of any of the foregoing, which use you acknowledge and agree shall be at your own risk.
2. These links are provided to you for convenience only and do not constitute an endorsement or approval by us of the organizations that operate such websites, the content, or other material contained in the Third-Party Sites, and we have no association with their operators. Your use of the Third-Party Sites will be governed by their terms and conditions and privacy policies (if any) ("Third-Party Terms"). It is your responsibility to read and comply with Third-Party Terms.

10. Indemnity

1. You agree to indemnify and hold us and our affiliates, and their respective business partners, licensees, licensors, officers, directors, employees, and agents (the "Indemnified Parties") harmless from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses (including, without limitation, reasonable attorneys' fees and costs), arising out of or in connection with: (a) your use of the Service; (b) your breach or violation of any of these Terms; or (c) your violation of the rights of any third party. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, which shall not excuse your indemnity obligations. In such event, you shall provide the Indemnified Parties with such cooperation as is reasonably requested by the Indemnified Parties.

11. Warranty Disclaimer

1. WE PROVIDE THE SERVICE ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. WE HAVE NO OBLIGATION TO CORRECT ANY BUGS, DEFECTS OR ERRORS IN THE SERVICE OR TO OTHERWISE SUPPORT, DEVELOP OR MAINTAIN THE SERVICE. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs, we accept no liability for them. We also make no promises or guarantees, whether express or implied, that the content included on the Service is accurate, complete, or up to date.
2. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXCLUDE ALL CONDITIONS, WARRANTIES, REPRESENTATIONS AND OTHER TERMS, WHICH MAY APPLY TO THE SERVICE WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT OF THE RIGHTS OF THIRD PARTIES WITH RESPECT TO THE SERVICE AND ALL INFORMATION AND CONTENT INCLUDED ON THE SERVICE.
3. No information or advice obtained through the Service, or affirmation by us, by words or actions, shall constitute a warranty.
4. Because some states or jurisdictions do not allow the disclaimer of implied warranties, the foregoing disclaimers may not apply to you.

12. Limitation of Liability

1. IN NO EVENT SHALL THE INDEMNIFIED PARTIES BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES (INCLUDING LOST PROFITS, ANY BREACH OF SECURITY OR ANY DAMAGE TO YOUR DEVICE, LOST DATA, PERSONAL INJURY, PROPERTY DAMAGE, OR LOSSES ARISING OUT OF YOUR USE OF OR RELIANCE ON THE SERVICE OR YOUR INABILITY TO ACCESS OR USE THE SERVICE ARISING FROM, RELATING TO, OR IN ANY WAY CONNECTED WITH THE USE OR THE PERFORMANCE OF THE SERVICE OR THESE TERMS, ARISING AND WHETHER FRAMED IN CONTRACT OR TORT, REGARDLESS OF THE NEGLIGENCE (EITHER ACTIVE, AFFIRMATIVE, SOLE, OR CONCURRENT) OF ALELO, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
2. Your sole remedy for dissatisfaction with the Service including, without limitation, content offered on the Service, is to stop using the Service. Such limitation shall also apply with respect to damages incurred by reason of services or products received through or advertised in connection with the Service or any links on the Service, as well as by reason of any information or advice received through or advertised in connection with the Service or any links on the Service. Such limitation shall also apply with respect to damages incurred by reason of any content posted by a third-party or conduct of a third-party on the Service.
3. In the event the foregoing exclusion of liability is determined, in whole or in part, to be invalid or unenforceable, then the Indemnified Parties' liability arising in connection with the Service or under these Terms whether in contract, tort (including negligence) or otherwise, shall not exceed, under any circumstances, One Hundred Dollars ($100). You agree that any claim or cause of action arising under these Terms or the performance or non-performance of the Service must be brought within one year after such claim or cause of action arises or be forever barred.
4. THE LIMITATIONS AND DISCLAIMER IN THIS SECTION DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, ALELO's LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. THIS PROVISION SHALL HAVE NO EFFECT ON ALELO's GOVERNING LAW PROVISION SET FORTH BELOW.
5. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY."

13. Termination

1. We may terminate these Terms and/or terminate your permission to use the Service immediately, without prior notice or liability, if (i) you commit any breach of these Terms, (ii) we discontinue the Service, or (iii) we are prevented from providing the Service for any reason.
2. Furthermore, we reserve the right to change, edit, suspend, delete, and/or cancel any part of the Service and/or your access to it at any time with or without notice to you: (i) if required by law, or (ii) due to an event beyond our control.
3. On termination of these Terms for any reason: (i) all rights granted to you under these Terms will cease immediately, (ii) you must immediately cease all activities authorized by these Terms (including your use of the Service), and (iii) you acknowledge that we may restrict your access to the Service. Sections 3, 7-8 and 10-19 will survive any termination or expiration of these Terms.

14. Communication Between Us

1. If you wish to contact us in writing, or if any condition in these Terms require you to give us notice in writing, you can send this to us as indicated in Section 21 below (Contact Information).

15. Governing Law

1. These Terms and any matter arising out of or relating to these Terms, and any claim, cause of action, controversy, or matter in dispute between you and us, whether sounding in contract, tort, statute, regulation, or otherwise, shall be governed by the internal laws of the State of California in the United States, consistent with the Federal Arbitration Act, without regard to any choice or conflict of laws principles (whether of the State of California or any other jurisdiction). You and Alelo agree that, except as otherwise provided below, the state and federal courts located in the County and City of Los Angeles, California will have exclusive jurisdiction of all disputes arising out of or related to these Terms or your use of the Service and agree to submit to the personal jurisdiction and venue of these courts. Notwithstanding the foregoing, Alelo shall be allowed to apply for equitable remedies (including injunctions) in any jurisdiction.

16. Dispute Resolution

1. Concerns. Most user concerns can be resolved quickly by contacting us at the contact details in Section 21 (Contact Information).
2. Disputes. By agreeing to these Terms, you expressly agree to the arbitration of all Disputes. Any controversy, allegation, or claim that arises out of or relates to the Service, these Terms, or any additional terms, whether heretofore or hereafter arising (collectively, a "Dispute"), except for any controversy, allegation or claim that arises out of or relates to our actual or alleged intellectual property rights (an "Excluded Dispute"), shall be finally resolved by arbitration. The parties agree to arbitrate solely on an individual basis, and that these Terms do not permit class arbitration, or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. The arbitrator or arbitral panel may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding. In the event the prohibition on class arbitration is deemed invalid or unenforceable, then the remaining portions of the arbitration provisions will remain in force
3. Arbitration Procedures. In the event your concern cannot be resolved informally, you and Alelo agree that, except as provided in Section 16(f) below, all Disputes, (each a "Claim"), shall be finally and exclusively resolved by binding arbitration, which may be initiated by either party by sending a written notice requesting arbitration to the other party. Any election to arbitrate by one party shall be final and binding on the other. The arbitration will be conducted under the Streamlined Arbitration Rules and Procedures of JAMS that are in effect at the time the arbitration is initiated (the "JAMS Rules") and under the terms set forth in these Terms. In the event of a conflict between the terms set forth in this Section 16 (Dispute Resolution) and the JAMS Rules, the terms in this Section will control and prevail.
4. Location. The arbitration will take place in the County and City of Los Angeles, California unless the parties agree to video, phone, or internet connection appearances.
5. Limitations. You and Alelo agree that any arbitration shall be limited to the Claim between Alelo and you individually. YOU AND ALELO AGREE THAT (i) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED ON A CLASS-ACTION BASIS OR TO UTILIZE CLASS ACTION PROCEDURES; (ii) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY OR AS A PRIVATE ATTORNEY GENERAL; AND (iii) NO ARBITRATION SHALL BE JOINED WITH ANY OTHER ARBITRATION.
6. Exceptions to Arbitration. You and Alelo agree that the following Claims are not subject to the above provisions concerning binding arbitration: (i) any Excluded Dispute; (ii) any Claim related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (iii) any claim for equitable relief. In addition to the foregoing, either party may assert an individual action in small claims court for Claims that are within the scope of such court's jurisdiction in lieu of arbitration.
7. Arbitration Fees. If you initiate arbitration for a Claim, you will need to pay the JAMS arbitration initiation fee. If we initiate arbitration for a Claim, we will pay the costs charged by JAMS for initiating the arbitration. All other fees and costs of the arbitration will be charged pursuant to the JAMS Rules.
8. Severability. You and Alelo agree that if any portion of this Section is found illegal or unenforceable (except any portion of Section 16(f)), that portion shall be severed and the remainder of the Section shall be given full force and effect. If Section 16(f) is found to be illegal or unenforceable then neither you nor Alelo will elect to arbitrate any Claim falling within that portion of Section 16(f) found to be illegal or unenforceable and such Claim shall be exclusively decided by a court of competent jurisdiction within the County and City of Los Angeles, California, United States of America, and you and Alelo agree to submit to the personal jurisdiction of that court.

17. Notice for California Residents

1. In accordance with California Civil Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd, Ste N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

18. Notice for New Jersey Residents

1. If you are a consumer residing in New Jersey, the following provisions of these Terms do not apply to you: Section 11 (Warranty Disclaimer), Section 12 (Limitation of Liability), and Section 15 (Governing Law) above, to the extent that your rights as a consumer residing in New Jersey are required to be governed by New Jersey law.

19. Other Important Terms

1. Assignment. The rights granted to you under these Terms may not be assigned without Alelo's prior written consent, and any attempted unauthorized assignment by you shall be null and void.
2. Severability. Except as otherwise provided in Section 16(h), if any part of these Terms is determined to be invalid or unenforceable, then that portion shall be severed, and the remainder of the Terms shall be given full force and effect.
3. Attorneys' Fees. In the event any litigation or arbitration is brought by either party in connection with these Terms, except as otherwise provided in Section 16(g), the prevailing party shall be entitled to recover from the other party all the reasonable costs, attorneys' fees and other expenses incurred by such prevailing party in any legal action relating to these Terms.
4. No Waiver. Our failure to enforce any provision of these Terms shall in no way be construed to be a waiver of such provision, nor in any way affect our right to enforce the same provision at a later time. An express waiver by Alelo of any provision, condition, or requirement of these Terms shall not be understood as a waiver of your obligation to comply with the same provision, condition, or requirement at a later time.
5. Equitable Remedies. You acknowledge and agree that Alelo would be irreparably damaged if the terms of these Terms were not specifically enforced, and therefore you agree that we shall be entitled, without bond, other security, or proof of damages, to appropriate equitable remedies with respect to any breach of these Terms, in addition to such other remedies as we may otherwise have available to us under applicable laws.
6. Entire Agreement. These Terms, including the documents referenced in these Terms, constitutes the entire agreement between you and Alelo with respect to the Service and supersedes any and all prior agreements between you and Alelo relating to the Service.
7. Transfer. We may transfer our rights and obligations under these Terms to another organization, but this will not affect your rights or our obligations under these Terms.

20. Changes to These Terms

1. We reserve the right, at our sole discretion, to amend these Terms at any time. As applicable, we will notify you of material changes to these Terms when you next access the Service (we may also email you about any material changes to these Terms). We reserve the right at any time and from time-to-time to modify or discontinue, temporarily or permanently, the Service (or any part of it) with or without notice

21. Contact Information

1. If you have any questions or comments relating to the Service or these Terms, please contact us at the information below.

Alelo Inc.
2390 Las Posas Rd., Unit C
P.O. Box 454
Camarillo, CA 93010, USA
DPO@alelo.com

Effective April 10, 2025

Please read the following carefully. These Artificial Intelligence Terms of Service (these “AI Terms”) govern your access to and use of Alelo Inc.'s (“Alelo,” “we,” “us,” “our”) AI Technology (as defined below), whether accessed directly through our website at https://www.alelo.com or any other website operated by Alelo (collectively, the “Corporate Site”), through a chatbot widget installed on a third-party site, or through any other means provided by or on behalf of Alelo. These AI Terms also govern your engagement with our AI Technology (as defined below) and any content generated therefrom (collectively, the “AI Service”). 

1. Agreement to AI Terms
2. Definitions
3. Using Alelo's AI Technology
4. Disclosure of Personal Information or Sensitive Data
5. No Warranties
6. Contact Information

1. Agreement to AI Terms

By using or accessing our AI Service in any manner, you acknowledge that you accept the practices and policies outlined below and in our standard Terms of Service (which are incorporated by this reference). These AI Terms also incorporate the terms of our Privacy Policy (as updated from time-to-time). Our Privacy Policy explains how your personal information will be collected and used as well as other information regarding your privacy. By agreeing to these AI Terms, you are also agreeing to our standard Terms of Service and our Privacy Policy and you consent to (i) the processing of your personal information as explained in the Privacy Policy and (ii) the collection of information from your Device as explained in the Privacy Policy. If you do not agree to these AI Terms, our standard Terms of Service, or our Privacy Policy, you are not authorized to use the AI Service and must promptly cease using it.

2. Definitions

1. “AI Content” means, collectively, AI Input and AI Output.
2. “AI Input” means information, data, materials, text, prompts, images, or other content that is (a) input, entered, posted, uploaded, submitted, transferred, transmitted, or otherwise provided or made available for processing by or through AI Technology, or (b) collected, downloaded, or otherwise received by AI Technology.
3. “AI Output” means information, data, materials, text, images, or other content (including text, numbers, images, photos, graphics, video, audio, or computer code) generated, produced, or otherwise output by AI Technology.
4. “AI Technology” means any and all machine learning, deep learning, and other artificial intelligence (“AI”) technologies, including statistical learning algorithms, models (including large language models (“LLMs”)), neural networks, and other AI tools or methodologies, all implementation of any of the foregoing, and related hardware or equipment capable of generating various types of content (including text, images, video, audio, or computer code) based on user-supplied prompts (“Generative AI Tools”). 

3. Using Alelo's AI Technology

1. Using Alelo's AI Technology. The AI Service may provide users with access to AI Technologies, such as LLM-powered chatbots, that allow users to request and receive AI Output derived from the repository of information provided by the website that is hosting the AI Service, regardless of whether such access occurs through the Corporate Site or a third-party site via a chatbot widget or other means. By using any AI Technology provided by Alelo, you acknowledge and agree to be bound by the following terms:
1. Your AI Content. You may provide AI Input into the AI Service and receive AI Output generated in response to your AI Input. In most cases, the AI Output will be based on the information provided by the third-party provider that operates the site hosting the AI Service. This information may include materials made available on the site as well as other documentation or resources curated by the provider. The AI Service is designed to assist with answering questions about the provider's services or direct you to relevant information. You are solely responsible for ensuring that your use of our AI Technology, including the contents of your AI Input, complies with all applicable laws and with these AI Terms, our Terms of Service, and Privacy Policy. You represent and warrant that you have all necessary rights, licenses, and permissions necessary to provide your AI Input into the AI Service. We are not responsible for any issues or problems, technical or otherwise, that arise out of any mistakes, errors, or inaccuracies in your AI Input.
2. Ownership of AI Content. As between you and Alelo, and as permitted by applicable law and subject to the rights of third parties, you retain all ownership of your AI Input and any rights you may have in the AI Output generated by the AI Service in response to your AI Input. You acknowledge and agree that the AI Output may contain or be derived from content provided by the host website or other third parties, which may be protected by copyright or other proprietary rights. Accordingly, your rights in the AI Output do not extend to any such underlying content owned by the host website or any other third party, and you may not use, reproduce, or distribute portions of the AI Output that include such content in a manner that infringes those rights. It is your responsibility to ensure that your use of AI Output complies with all applicable laws and does not infringe on the rights of others.
3. Similarity of AI Content. Due to the nature of the AI Service and of AI Technology in general, the AI Output that you receive may not be unique, and other users may receive similar AI Output in response to their AI Inputs.
4. Our Use of AI Content. Notwithstanding anything to the contrary herein, we may store and utilize AI Content to provide, maintain, develop, and enhance the AI Service, comply with legal requirements, enforce these AI Terms and our other policies, and ensure the safety of the AI Service. By submitting AI Input into AI Technology provided by Alelo or receiving any AI Output, you grant Alelo an unlimited, exclusive, worldwide, royalty-free, transferrable, sublicensable, and assignable license to use your AI Content consistent with these AI Terms, our Terms of Service, and our Privacy Policy.
5. Accuracy. AI and machine learning are rapidly evolving fields of study. We are constantly working to improve our AI Technology to make it more accurate, reliable, safe, and beneficial. Given the probabilistic nature of machine learning, use of AI Technology may, in some situations, result in inaccurate AI Output. When using our AI Technology, you acknowledge and agree that:
1. The AI Output that you receive may not always be accurate;
2. You will not rely solely on AI Output generated by our AI Technology for factual information or as a substitute for professional advice; and
3. You must evaluate all AI Output for accuracy and appropriateness for your use case, including using human review as necessary, before using or sharing AI Output from our AI Technology.
6. Use Restrictions. You further agree that you will not use any AI Technology provided by Alelo, including with respect to your AI Input, to:
1. Violate the rights of another party or any applicable laws;
2. Violate any of these AI Terms, our Terms of Service, or our Privacy Policy;
3. Submit any AI Input that: (i) violates applicable law, encourages criminal conduct or discrimination based on race, sex, gender, religion, nationality, disability, sexual orientation, age or any other protected characteristic, or that would give rise to civil or criminal liability or otherwise violate any law or regulation in any jurisdiction; or (ii) are libelous or defame, harass, abuse, stalk, threaten, intimidate or in any way infringe on the rights of others;
4. Reverse assemble, reverse compile, decompile, translate or otherwise attempt to discover the source code or underlying components of the AI Service, including our AI Technology;
5. Abuse, harm, interfere with, reverse engineer, or disrupt the AI Service, including our AI Technology, such as by accessing or using them in fraudulent or deceptive ways, introducing malware, or spamming, hacking, or bypassing any protective measures; or
6. Develop products, applications, services, foundation models or other large scale models that compete with the AI Service or our AI Technology.
2. Prohibited Use of Other AI Technologies. For the avoidance of doubt, and notwithstanding anything to the contrary contained herein, these AI Terms expressly prohibit, and you acknowledge and agree that you shall not, under any circumstances, use, and shall not permit any third party to use, any information or materials contained in or made available through the Corporate Site or AI Service, or any other data or information received from or on behalf of Alelo: (i) as or in AI Input to develop, train, validate, update, enhance, improve, or modify any AI Technology (including any AI Technology of a third party); or (ii) as or in prompts for any Generative AI Tools without the prior written approval of Alelo, whether for yourself or for the benefit of any other person or entity. Any violation of this Section 3(b) shall be considered a material breach of these AI Terms and our Terms of Service, subject to all available legal remedies. All information, data, materials contained in or made available through the Corporate Site or the AI Service or that you receive from or on behalf of Alelo remains subject to the provisions of Section 8 (Intellectual Property Rights) of the Terms of Service; and, nothing in this Section 3(b) shall negate or otherwise affect any of your obligations under Section 8 of the Terms of Service with respect to Alelo's intellectual property or confidential information.

4. Disclosure of Personal Information or Sensitive Data

If your AI Input includes any personal information or other sensitive data, you acknowledge and agree that such information may be disclosed to third-party AI service providers who support the operation of our AI Technology and the AI Service in accordance with our Privacy Policy.

5. No Warranties

The AI Technology, AI Service and all related functionality are provided as-is and as-available. Alelo does not represent or warrant that the AI Service will function properly, be uninterrupted or available at all times, or meet your specific needs or expectations. Alelo disclaims all implied representations and warranties regarding the AI Service and any feature, add-on, part, or element thereof, including without limitation, any implied warranty of merchantability, fitness for a particular purpose, and non-infringement of third-party rights, to the maximum extent permitted by applicable law.

6. Contact Information

If you have any questions or comments relating to the AI Service or these Terms, please contact us at the information below.
Alelo Inc.
2390 Las Posas Rd., Unit C
P.O. Box 454
Camarillo, CA 93010, USA
DPO@alelo.com